Pantai Inn

For years we have stayed at La Valencia hotel down the street but decided to try something different. In addition we owned a eco resort and restaurant in Panama for years and understand the challenges of the business. With that said I will list pros and cons rather than writing a negative review. Pros: Location is perfect. The outstanding staff that cooked and served the Thanksgiving meal. Dory prepared a meal that was unique and superb and the staff was extremely hospitable. Appreciated the complimentary water in the lobby. The man who said he was the owner of the hotel was very hospitable. Cons: Check in was awkward and felt like we were bothering the couple at the desk. The young lady who showed us to our room did just that then turned around and walked away. We usually do a family trip in March so we pulled the guest bed down to see if it would sleep 2 but the feet were broken. We opened the blinds the next morning by the desk and they came falling off the wall. They had been situated just so to not look broken. The air intake grate was very dirty as were the lamps and the glass on the nightstands. The lamp shade broken in the bedroom and debris under the coffee table. The fees you pay are for parking and a resort fee. They are a Inn with no amenities so I suppose the resort fee is to cover the complimentary water, coffee and breakfast. Our first night was not pleasant as a family carried on outside our front windows and upstairs until 1:00 a.m. The lobby is right next door and the attendant should have come forward to insure all other guests at the inn had a pleasant evening. Overview: This could definitely turn around to be a great place with some time spent on training and coaching. Longtime employees should be rejuvenated by the hospitality group who run this Inn after the purchase from the family. We will go elsewhere for our family gathering and return to La Valencia next Thanksgiving. Thank you

Can't say enough great things about this small boutique hotel. Starting from the lobby, which was beautiful and stocked with free coffee, waters and sodas (wines and beers for purchase) the staff was very pleasant and accommodating. Then to our room, which was the BEST room at the inn! Room 208 has a spectacular view of the ocean! Loved the layout too-porch for watching sunsets or listen to the waves, living room with windows that opened to let the cool Pacific air in and a fireplace to knock the chill or for ambience, a small table for eating takeout (or for the meal you cook in the fully furnished full kitchen), a small desk and a pull down full size Murphy bed for the traveling families. Then a decent size bedroom with queen bed, TV and wardrobe (equipped with two bathrobes for your use), the full kitchen as I've mentioned and a quaint Bali-nese themed bathroom with a rain shower! Beautifully done and very comfortable! The grounds of the Inn are just gorgeous, with the lawn area a nice touch for enjoying your breakfast outdoors or a nice glass of wine while you watch the sunset and the complimentary breakfast every morning made a great start to the day.

Great location. The hotel itself is fine, nothing special. 1 star because they charged me almost $400 for some linens that got makeup on them. My girlfriend is darker skinned and I very much doubt we would've received these charges if she had lighter colored makeup. Furthermore, the linens were not nearly nice enough to warrant that large of a bill. Management refused to work with me, and insisted they had to do the "right thing." Steer clear if you don't want to be subject to discriminatory charges.

This is the worst hotel service and the worst front desk reception I have ever encountered. My friend booked a hotel here for me using his name. I checked in at 10 o'clock and the front desk told me if my ID was fake. , and then they kept needing to confirm my friend’s booking confirmation with me. I had the name and phone number of the booking and a screenshot of the payment, but there was no way to check me in. The friend who made the booking for me was in New York at about 1 am and I couldn’t contact him. He, I told the front desk that I could give him my booking confirmation in the morning at the latest, but he told me that there was no way to guarantee the safety here and refused to check me in. The hotel we booked did not support refunds, so I checked in again. A hotel, this hotel is the worst hotel. The front desk clerk discriminated against us because our English was not good and said that our identities were fake. It cost me 400 US dollars and affected my mood for the day. Do not stay there. Check in here!！

Pantai inn looks can be deceiving. Arrived to find construction on the sea wall in front of the hotel and off to the side – not a place to relax for probably another year. The manager was beyond rude, condescending, and unapologetically in violation of several ADA regulations. Room was dirty and whole hotel needed updating. Breakfast was similar to a cheap corporate motel. The plug-in air freshener made the room smell like pinesol and took forever to air out. It could have been a nice place but clearly needs new management and attention to upkeep.